(Video) How To Train Your Financial Firm’s Staff

Video Overview

Need Help Training Your Staff? We’re Here To Help
Whether you are on your first or your tenth team member, let us help.  

Tucker Advisors Executive Assistant to CEO Karlan Tucker, Caroline Reed is joined by Karen Eagle of the Business Development team to show you how to train your financial advisory firm’s staff using the Administrative Assistant Manual

This presentation was given at the Tucker Super Conference XVI in January of 2021 and is only for financial professional use. Insurance-only agents are not licensed to offer investment advice.


Video Synopsis

Caroline Reed is joined by Karen Eagle to go through office procedures, appointments, industry basics, and creating client folders. For many people who are new to working in finance, the acronyms and industry knowledge can be confusing. The presenters outline how to create financial illustrations, the application process, and SIPS information tips to benefit your staff.

How to Train Your Financial Advisory Firm’s Staff

The application process can have a difficult learning curve for someone who has never worked in finance. To assist admins, the handbook outlines how to print and scrub an application. Some advisors would like to use the same application each time but these documents are updated by carriers and could lead to duplicated efforts. It’s difficult as it is to get a client to come in and do paperwork. Having to do the paperwork twice because an application was not up-to-date will cause issues.

Another aspect of the handbook is the submittal process to the carriers and the carrier process. The admin handbook goes through what to expect for employees who have no background in this area. This will help educate and set expectations with your staff to ensure clarity on the carrier process and get you paid faster.

The handbook’s contents also include a section on asset management helping administrators navigate execution of trades, uploading paperwork to a ticket, and checking the submission process. We’ve made sure to include a frequently asked questions portion to try and field any queries you might have.

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For Financial Professional Use Only. NOT INTENDED FOR VIEWING OR DISTRIBUTION TO THE PUBLIC. Insurance-only agents are not licensed to offer investment advice.
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